BTA Service Academy
A Complete Training Program for Service Managers & Supervisors
Start date:
- To be announced
Member Tuition: $2,369 per person*
Non-member Tuition: $2,869 per person (Includes a one-year BTA dealer membership.)
*BTA members may apply their $250 educational discount received with their membership toward this workshop. Redeem your discount when registering by clicking here.
This two-semester program is designed to help experienced service managers, new service managers and supervisors to become better leaders for their teams. This training will help them better serve their companies and prepare them to accept greater responsibility. Attendees will develop the skills they need to optimize their teams and deliver consistent improvement in both customer satisfaction and profitability.
With more than 40 years of experience in the technical and computer fields, and having owned his own dealership, Edmonds possesses the knowledge required to run a successful service department and has developed an effective and efficient way to share it with you. Serving as a problem-solver for both technical and service management issues, he has spent nearly 16 years perfecting his strategy at Sharp Electronics Corp. and Konica Minolta Business Solutions. When Edmonds is not teaching BTA workshops or consulting with dealers on how to improve their strategies and profitability, he writes for ENX Magazine and Office Technology, and blogs for The Imaging Channel and blogs for his website,